Effective Date: 29 August 2023
At Ideal Travel, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.idealtravel.co.za (the “Website”) or use our services. By accessing or using our Website or services, you consent to the practices described in this Privacy Policy.
- Information We Collect
We may collect the following types of personal and non-personal information from you:
1.1 Personal Information:
- Name
- Contact information (email address, phone number, mailing address)
- Payment information (credit card details, billing address)
- Passport and identification details for travel bookings
- Travel preferences and requirements
- Any information you voluntarily provide through forms or communications on our Website
1.2 Non-Personal Information:
- Log data (IP address, browser type, referring/exit pages, date and time of visit)
- Cookies and similar technologies – View Cookie Policy
- Aggregated demographic information
- How We Use Your Information
We may use your information for the following purposes:
2.1 Providing Services:
- Process and manage travel bookings and reservations
- Communicate with you regarding your bookings, inquiries, and updates
- Provide customer support and respond to your requests
2.2 Improving Services:
- Enhance and personalize your experience on our Website
- Analyze user behavior and preferences to improve our services and offerings
- Monitor and prevent any fraudulent or malicious activities
2.3 Marketing and Communication:
- Send promotional materials, special offers, and newsletters (you can opt out anytime)
- Conduct surveys and gather feedback to improve our services
- Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following entities:
- Service providers and partners involved in delivering our services (e.g., hotels, tour operators)
- Payment processors to facilitate secure payments
- Legal and regulatory authorities, if required by law or to protect our rights
- Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
- Your Choices
- You can opt out of receiving marketing communications from us at any time.
- You can modify your personal information by contacting us.
- You can disable cookies through your browser settings.
- Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites.
- Children’s Privacy
Our services are not intended for children. We do not knowingly collect personal information from children.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The effective date at the top will indicate the latest version. Your continued use of our services after changes will constitute acceptance of the updated policy.
- Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at 084 880 8899 or info@idealtravel.co.za.
By using our Website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.